Contact

Give us a call or send an email


Arbeia, South Shields' Roman Fort
Baring Street
South Shields
NE33 2BB

Telephone: (0191) 277 1409

General enquiries: info@arbeiaromanfort.org.uk

Press & Marketing enquiries: communications@twmuseums.org.uk

Volunteering: volunteering@twmuseums.org.uk. Find out more about volunteering with us.

Learning and schools: sslm@twmuseums.org.uk. Find out more about our events for schools, families and adult learners.

Venue hire: info@arbeiaromanfort.org.uk.

Specialist enquiries

We offer a paid-for research service to members of the public looking to find out more about items in our collections.

Our staff will undertake any specific research relating to the collections held by Tyne & Wear Archives & Museums (TWAM), which comprise:

  • Archives
  • Fine Art
  • Decorative Art
  • Science and industry
  • Ethnography
  • Archaeology
  • Military history and social history
  • Maritime history
  • Natural sciences

The research service costs £30 per hour including VAT.

You can request and pay for your research online by completing our research form or you can visit our research page for more information.

Donations to the collection or bringing in items for identification

Please get in touch with us (via phone, email or letter) before bringing in your items to describe what you would like to offer, or what you need help with identifying. Send us a photograph if possible.

We’ll reply letting you know if your offer is something we can accept, if we need more information, if we cannot accept your offer or to arrange a time for you to bring your item in.

There are a variety of reasons that we may not be able to take your donation. We have a Collections Development Policy that we must use when making a decision.

Please note that unless there are compelling and legitimate reasons, hazardous objects and substances will not be accepted.

Portable Antiquities Scheme

If you believe you have found an archaeological object, please contact the Tyne & Wear Finds Liaison Officer.

In England, all finders of gold and silver objects, and groups of coins from the same finds, over 300 years old, have a legal obligation to report such items under the Treasure Act 1996. Prehistoric base-metal assemblages found after 1st January 2003 also qualify as Treasure. Please contact the Finds Liaison Officer for further advice, within 14 days of the discovery.

Tell us what you think

Arbeia, South Shields' Roman Fort is managed by Tyne & Wear Archives & Museums (TWAM).  TWAM is committed to delivering an excellent service to all our customers and service users, be they general visitors, our local communities, educational or outreach groups, academics, scholars, tourists, groups, stakeholders, sponsors or corporate clients.

Our aim is to continue to improve our service and standards and deliver an excellent customer experience. Dealing effectively with customer comments and complaints will help us to achieve our mission and commitment to delivering a world class service.

Find out more about how you can provide feedback about Arbeia, South Shields' Roman Fort or make a complaint.